Clinical Education Consultant

Fresenius Kabi USA - Delaware, United States

Job Title: Clinical Education Consultant

Position: Clinical Education Consultant

Job Type: Full Time

Pay: $75,000 - $95,000 per year

Shift:

Work Type:

Location

Address:

City: Delaware

State: United States

ZIP Code:

Job Responsibilities

Collaborate with Account Executive (AE) to determine potential sales opportunities and provide clinical support during the sales process, helping to accomplish sales objectives and build customer relationships.
Support implementation initiatives at customer site delivering product training, ongoing analysis, and support for use, upgrades, and enhancements.
Prepare territory business plans and contribute to AE/Manager-led business reviews with executive-level customers.
Implement consulting strategies as dictated by the needs of the marketplace and company, collaborating with account team and management.
May assist determining potential sales opportunities and how to accomplish sales objectives in blood centers, hospitals, and large national accounts, as it relates to clinical education and consulting services.
Facilitate supply utilization, standardization, and optimization.
Develop technical solutions to problems within the operations of the customers’ environment.
Data collection, interpretation, and analysis.
Problem-solving and consensus-building.
Build an understanding of the customers’ business needs, SOPs, validation requirements, documentation needs, and any regulatory industry guidelines.
Identify sales growth and customer-focused, value opportunities within the existing customer base.
Provide customer feedback and act as a consultant to Sales, Marketing and R&D teams on designing new and improving existing products and customer utilization needs.
Keep current on trends and regulations in the blood banking industry through self-directed attendance at meetings, seminars, and current reading of professional journals.
Maintain product competency and keep current on product-related training, use, enhancements, and changes.
Regular collaboration with Learning and Development, including support of document development, review, and materials needed for customer training and commercial business needs.
Consistently provide updates on customer-facing activities and maintain account data profiles in CRM.
Provide timely communication to customers and maintain accurate records of customer interactions.
Manage budget and expenses, adhere to company policies.
Ensure compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems.

Required Skills

Core Skills

3-5 years’ experience in a clinical lab/environment, component manufacturing and leukoreduction processing.
Registered Nurse, Licensed Vocation Nurse, or Med Tech preferred.
Demonstrated skills in providing solutions, problem solving and decision-making.
Strong verbal/written communication skills.
Advanced Microsoft Office skills demonstrating use and proficiency.
Customer service skills with experience in relationship/team building.
Strong territory management with ability to balance customer & business needs.
Experience developing SOPs, validation plans and implementing medical devices preferred.
Strong presentation and facilitation skills in a live or virtual setting.
Technical troubleshooting experience.
Previous training experience.

Preferred Skills

Not specified

Requirements

Experience: 3-5 years

Education:

License & Certification:

Registered Nurse
Licensed Vocation Nurse
Med Tech

Schedule:

80% travel
Ability to work flexible hours and weekends

COVID-19 Requirements: Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations).

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability
401K with company contribution
Wellness program

Supplemental Pay

Not specified

Special Notes

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.