Ombudsman

YesCare - Montgomery, AL

Job Title: Ombudsman

Position: Contract-wide services provider to protect the health, safety, welfare, and rights of inmates

Job Type:

Pay:

Shift:

Work Type:

Location

Address:

City: Montgomery

State: AL

ZIP Code:

Job Responsibilities

Provide contract-wide services to protect the health, safety, welfare, and rights of inmates.
Receive, investigate, and attempt to resolve complaints from the Department, inmates, family members, and others.
Work with the Statewide Director of Nursing and the Statewide Director of CQI.
Interrelate and work effectively with all disciplines, security staff at all levels, and administrative support staff.
Ensure the investigation of complaints made by inmates through the Administrative Remedy Process (ARP).
Maintain specific logs to ensure compliance upon receipt of grievance from Administrative Remedy Coordinator (ARC).
Review grievances in a timely manner and follow proper protocol designed to handle all grievances.
Forward grievances to the appropriate contact (Administrator, DON, ADON) for further investigation and completion.
Log all grievances as 'Received' upon return from the specific site.
Return grievance with response to the Administrative Remedy Coordinator.
Maintain a spreadsheet log of all incoming grievances and outgoing responses.
Ensure necessary forms and supporting documents are attached to the grievance response and documented.
Handle e-mail and/or phone call complaints regarding medical services from inmate family members.
Type, log, and inform sites of complaints from the 'Complaint Line'.
Forward family complaints to the appropriate medical management team for investigation.
Log all grievances/complaints investigated by medical management as a 'Closed case' upon return.
Ensure prompt return of grievance response to DPSCS.
Formulate a monthly report of grievances and responses to submit to the Statewide Contract Manager, Statewide Director Nursing, and CQI Director.

Required Skills

Core Skills

Current licensure as an LPN or RN
Healthcare knowledge or equivalent experience
Critical thinking skills
Interpersonal and verbal communication skills
General math and analytical skills
Administrative and organizational skills

Preferred Skills

Customer/client relations experience
Ability to multi-task and prioritize
Excellent editing skills
Ability to work under various deadlines with minimal supervision

Requirements

Experience:

Education: Graduate of an accredited school of nursing

License & Certification:

Current LPN or RN license
Current CPR Certification

Schedule:

COVID-19 Requirements: Not Specified

Benefits

Health, Dental and Vision Insurance
Life and Disability Insurance
Generous PTO plan
401k with matching funds
Employee Discount and Rewards Program
Tuition Assistance
Continuing Education Reimbursement

Supplemental Pay

Not specified

Special Notes

YesCare is an Equal Opportunity/Affirmative Action Employer
In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status.

Facility Details

Name: YesCare

Description: Provider of correctional healthcare dedicated to making a difference in the health and well-being of patients served.

Specialties:

Correctional Healthcare

Mission: To enhance skills, build a solid foundation to reach career potential, and contribute to the care and well-being of an underserved population.