Intake Coordinator - Hospice

Hospice of North Alabama - Tuscaloosa County, AL

Job Title: Intake Coordinator - Hospice

Position: Patient Intake Coordinator

Job Type:

Pay:

Shift:

Work Type:

Location

Address:

City: Tuscaloosa County

State: AL

ZIP Code:

Job Responsibilities

Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources.
Completes the intake process from initial referral contact to hospice admission.
Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions.
Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes.
May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources.
Documents pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested.
Consults with physicians, nurses, discharge planners, and other healthcare professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission.
Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care.
Effectively communicates hospice criteria to referral sources and serves as a resource for hospice criteria and alternatives to internal and external customers.
Ensures face-to-face has been arranged if needed.
Ensures compliance with all state and federal referral and intake regulatory requirements.
Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate.
Establishes and maintains positive working relationships with current and potential referral sources.
Initiates initial and ongoing insurance authorization.
Explains the Company’s policies, procedures, and programs to referral sources, patients, and families.
Follows through on requests for marketing information.
Builds and monitors community and customer perceptions of the Company as a high-quality provider of services.
Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintains comprehensive working knowledge of the Company’s contractual relationships and ensure that patients are admitted according to contract provisions.
Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company.

Required Skills

Core Skills

Registered Nurse or Licensed Practical Nurse with current and unencumbered appropriate state licensure.
At least two years of healthcare experience preferably in hospice operations.
Demonstrates a working knowledge of insurance reimbursement guidelines.

Preferred Skills

Not specified

Requirements

Experience: At least two years of healthcare experience preferably in hospice operations.

Education:

License & Certification:

Registered Nurse license
Licensed Practical Nurse license

Schedule:

Not specified

COVID-19 Requirements: Not Specified

Benefits

Medical and dental benefits
Short- and long-term disability
Life insurance
Paid time off
401(k) program
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Vendor discounts

Supplemental Pay

Not specified

Special Notes

Provides first-class care to the warmest and most serene environment possible: home.
Grounded in a foundational commitment to providing exceptional patient care and championing agency leadership.

Facility Details

Name: Hospice of North Alabama

Description: Hospice of North Alabama provides the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families.

Specialties: