Call Center Nurse Consultant

The University of Kansas Health System - Overland Park, KS

Job Title: Call Center Nurse Consultant

Position: Clinical resource for patients seeking care

Job Type: Full Time

Pay:

Shift:

Work Type:

Location

Address:

City: Overland Park

State: KS

ZIP Code:

Job Responsibilities

Perform systematic, comprehensive interviews to determine the urgency of patient problems during phone triage.
Accurately document data for all calls, including patient demographic information, chief complaints, recommendations for home treatment, and referrals.
Perform and document follow-up calls with patients as necessary.
Act as a liaison between patients and providers, answering inquiries regarding health issues.
Serve as an advocate for patients for internal and external referrals.
Make referrals to the appropriate level of care within required timeframes.
Elicit questions and concerns from patients to assess symptoms and create treatment plans.
Coordinate medical care and schedule patient follow-up appointments as instructed.
Provide professional advice, education, and options based on assessments and clinical judgment.
Advise patients to seek medical care at emergency rooms when appropriate.
Assist callers with referrals and scheduled clinical appointments.
Evaluate patient understanding of care plans and provide health education as needed.
Document all calls, responses, and referrals, ensuring compliance with regulatory bodies.
Perform follow-up calls to evaluate care effectiveness.
Maintain accurate patient documentation according to regulatory requirements.
Provide counseling, home treatment advice, and crisis intervention as per established protocols.
Perform other duties as assigned based on departmental needs.

Required Skills

Core Skills

Excellent analytical, critical thinking, and problem-solving skills
Strong verbal and written communication skills
Advanced typing and word processing ability
Excellent organizational and documentation skills

Preferred Skills

Call center experience
Specialty Nursing Certification

Requirements

Experience: 5 or more years of clinical nursing experience in Emergency, Pediatrics, Obstetrics, Behavioral Health, or Critical Care; 1 or more years in triage or health coaching can substitute for clinical experience.

Education: High School Graduate or GED; Bachelor Degree in Nursing

License & Certification:

Basic Life Support Heartsaver (BLS HS) - American Heart Association (AHA) within 14 days
Licensed Registered Nurse (LRN) in good standing with a multistate or single state license

Schedule:

COVID-19 Requirements: Not Specified

Benefits

Not specified

Supplemental Pay

Not specified

Special Notes

Equal employment opportunity employer without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.