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CategoryHealthcare
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No of Jobs1
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Apply Before10/04/2025
Description
Intake Coordinator - Hospice
Hospice of North Alabama - Tuscaloosa County, AL
Job Title: Intake Coordinator - Hospice
Position: Care Transition Specialist
Job Type: Full Time
Pay:
Shift:
Work Type: On-Site
Location
Address:
City: Tuscaloosa County
State: AL
ZIP Code:
Job Responsibilities
- Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources.
- Completes the intake process from initial referral contact to hospice admission.
- Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same-day admissions.
- Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes.
- May resolve complex customer service issues or requests from patients, physicians, family members, or referral sources.
- Documents pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested.
- Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission.
- Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care.
- Effectively communicates hospice criteria to referral sources and serves as a resource for hospice criteria and alternatives to internal and external customers.
- Ensures face-to-face meetings have been arranged if needed.
- Ensures compliance with all state and federal referral and intake regulatory requirements.
- Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Initiates initial and ongoing insurance authorization.
- Explains the Company’s policies, procedures, and programs to referral sources, patients, and families.
- Follows through on requests for marketing information.
- Builds and monitors community and customer perceptions of the Company as a high-quality provider of services.
- Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
- Maintains comprehensive working knowledge of the Company’s contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the Company.
Required Skills
Core Skills
- Registered Nurse or Licensed Practical Nurse with current and unencumbered state licensure.
- At least two years of healthcare experience, preferably in hospice operations.
- Demonstrates a working knowledge of insurance reimbursement guidelines.
Preferred Skills
- Not specified
Requirements
Experience: At least two years of healthcare experience preferably in hospice operations.
Education:
License & Certification:
- Current Registered Nurse license
- Licensed Practical Nurse license
Schedule:
- Not specified
COVID-19 Requirements: Not Specified
Benefits
- Medical and dental benefits
- Short- and long-term disability
- Life insurance
- Paid time off
- 401(k) program
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Vendor discounts
Supplemental Pay
- Not specified
Special Notes
- Commitment to providing exceptional patient care.
- Championing agency leadership and teams.
- Pride in expert clinicians and caregivers.
Facility Details
Name: Hospice of North Alabama
Description: Hospice of North Alabama specializes in providing hospice services tailored to individual needs.
Specialties:
- Hospice Services
- Patient Care
Mission: To bring first-class care to the warmest and most serene environment possible: home.
Job Info
Discipline:
Department:
Status:
Sourcing
Duration:
Experience:
Career Level:
No of Jobs:
1
Apply Before:
10/04/2025
Posted:
07/04/2025
