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CategoryHealthcare
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No of Jobs1
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Apply Before10/01/2025
Description
Centralized Medical Services - Team Lead, Care Management
ArchWell Health - Jacksonville, FL
Job Title: Centralized Medical Services - Team Lead, Care Management
Position: Clinical Leadership Team Member
Job Type:
Pay:
Shift:
Work Type: Remote
Location
Address:
City: Jacksonville
State: FL
ZIP Code:
Job Responsibilities
- Lead a team of remote and/or market-based RN Care Managers and support staff, including interviewing, hiring, training, market support, and colleague coaching and development.
- Analyze quality performance at the center and market level, and collaborate closely with clinical leadership and operations for improvement opportunities.
- Develop and manage team to meet or exceed established goals.
- Serve as a role model and function as a clinical resource for the Care Management team.
- Supervise and facilitate team development, and oversee the day-to-day tasks/activities in the department.
- Ensure team members are competent in the use of EMR (eCW), care management platform, and other online tools.
- Work collaboratively and maintain active communication with providers, nurses, and other members of the multidisciplinary care team.
- Monitor the quality of RN Care Manager interactions with members, families, physicians, and the multidisciplinary team by regularly shadowing.
- Monitor quality of documentation and assessments by regularly auditing the RN Care Managers’ documentation.
- Participate in clinical performance improvement activities.
- Complete daily, weekly, and monthly reports as assigned by leadership.
- Seek ways to control costs without compromising member safety, quality of care, or service delivery.
- Adhere to established policy and procedure and standards of care; escalate issues promptly through the established chain of command.
- Demonstrate knowledge of regulatory requirements, ArchWell Health compliance policies, and quality initiatives.
- Serve as an advocate for members’ rights, needs, and values.
Required Skills
Core Skills
- Excellent presentation, verbal, and written communication skills.
- Strong interpersonal communication skills with exceptional active listening abilities.
- Ability to travel to visit centers within assigned markets to provide audits, clinical education, and training.
Preferred Skills
- Passion for providing care to culturally diverse and medically complex populations and underserved communities.
- Experience managing a remote team.
Requirements
Experience: A minimum of 3 years clinical work experience; a minimum of 2 years as a care manager; previous management experience in a health system, health plan, or other care delivery organization required.
Education: Registered Nurse from an accredited college; BSN preferred, with an active Registered Nurse license.
License & Certification:
- Registered Nurse license
- Certified Case Manager certification through the Commission for Case Manager Certification (CCMC) or the American Association of Managed Care Nurses (CMCN) highly desired.
Schedule:
COVID-19 Requirements: Not Specified
Benefits
- Not specified
Supplemental Pay
- Not specified
Special Notes
- ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Facility Details
Name: ArchWell Health
Description: Re-imagining the practice of primary care focused on outstanding patient experience, improved access, and better outcomes.
Specialties:
- Primary Care for Senior Adults
- Medicare and Medicare Advantage plans
Mission: To put the relationship between patient and physician at the center of a value-based model.
Job Info
