Centralized Medical Services - Team Lead, Care Management

ArchWell Health - Orlando, FL

Job Title: Centralized Medical Services - Team Lead, Care Management

Position: Clinical Leadership Team member

Job Type: Full Time

Pay:

Shift:

Work Type: Remote

Location

Address:

City: Orlando

State: FL

ZIP Code:

Job Responsibilities

Lead a team of remote and/or market-based RN Care Managers and support staff, including interviewing, hiring, training, market support, and colleague coaching and development.
Analyze quality performance at the center and market level, collaborating closely with clinical leadership and operations to identify opportunities for improvement.
Develop and manage the team to meet or exceed established goals.
Serve as a role model and clinical resource for the Care Management team.
Supervise and facilitate team development while overseeing day-to-day tasks in the department.
Ensure team members are competent in the use of EMR (eCW), care management platform, and other online tools.
Work collaboratively with providers, nurses, and other members of the multidisciplinary care team for timely member management.
Monitor the quality of RN Care Manager interactions with members, families, physicians, and the multidisciplinary team by regularly shadowing.
Audit the quality of documentation and assessments performed by RN Care Managers.
Participate in clinical performance improvement activities.
Complete daily, weekly, and monthly reports as assigned by leadership.
Seek ways to control costs without compromising member safety, quality of care, or delivered services.
Adhere to established policies, procedures, and standards of care; escalate issues through the established chain of command.
Demonstrate understanding of regulatory requirements and compliance policies.
Advocate for members’ rights and ensure alignment with their values and preferences.
Perform other duties as assigned.

Required Skills

Core Skills

Excellent presentation, verbal, and written communication skills.
Strong interpersonal communication skills with exceptional active listening abilities.
Ability to travel for clinical education and training purposes (less than 20% travel).

Preferred Skills

Passion for providing care to culturally diverse and medically complex populations.
Experience managing a remote team.

Requirements

Experience: Minimum of 3 years clinical work experience required; minimum of 2 years as a care manager required.

Education: Registered Nurse from an accredited college; BSN preferred.

License & Certification:

Active Registered Nurse license.
Certified Case Manager certification through CCMC or CMCN highly desired.

Schedule:

COVID-19 Requirements: Not Specified

Benefits

Not specified

Supplemental Pay

Not specified

Special Notes

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Facility Details

Name: ArchWell Health

Description: ArchWell Health is focused on providing comprehensive primary care for senior adults with traditional Medicare and Medicare Advantage plans.

Specialties:

Primary Care
Geriatric Care

Mission: Re-imagining the practice of primary care by putting the relationship between patient and physician at the center of a value-based model.