PATIENT EXPERIENCE MANAGER, Montgomery, AL

Crothall Healthcare - Montgomery, AL

Job Title: PATIENT EXPERIENCE MANAGER, Montgomery, AL

Position: Patient Experience Coordinator

Job Type: Full Time

Pay: $50,000 + Bonus

Shift:

Work Type:

Location

Address:

City: Montgomery

State: AL

ZIP Code:

Job Responsibilities

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
Maintains and supports client satisfaction at a level that ensures account retention.
Administers required client/customer surveys and responds in a timely and effective manner.
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
Participates and makes valuable contributions to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.).
Ensures compliance with all regulatory agencies (CMS, JCAHO).
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts.
Works closely with on-site management team to reach operational goals.
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and find opportunities to reward and recognize.
Participates in all Patient Experience Department learning sessions including monthly educational webinars.
Provides recognition for employee when programs are implemented with success.
Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success.
Compose patient satisfaction reports as needed to management.
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Required Skills

Core Skills

Excellent organizational skills
Ability to multi-task
Proficient in Windows based office software including Microsoft Office, Word, Excel, PowerPoint and Outlook

Preferred Skills

HS diploma/GED or equivalent combination of education and experience
4 year degree preferred
2-3 years in customer service experience
Hospitality, Retail or Healthcare Experience Preferred
3-4 years experience in service-oriented operations
Good Coaching and On The Job Training Skills Required

Requirements

Experience: 2-3 years in customer service experience, 3-4 years experience in service-oriented operations

Education: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

License & Certification:

Not specified

Schedule:

Not specified

COVID-19 Requirements: Not Specified

Benefits

Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Supplemental Pay

Not specified

Special Notes

Compass Group is an equal opportunity employer.
We encourage applicants with a criminal history to apply.
Crothall maintains a drug-free workplace.

Facility Details

Name: Crothall Healthcare

Description: Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry.

Specialties:

Environmental Services
Healthcare Technology Solutions
Patient Transportation
Laundry & Linen
Facilities Management
Ambulatory EVS

Mission: To ensure the highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.