Ambulatory Office Supervisor RN - Gastroenterology

WVU Medicine Thomas Hospitals - Charleston, WV

Job Title: Ambulatory Office Supervisor RN - Gastroenterology

Position: Supervises and coordinates activities and employees of applicable ambulatory office

Job Type: Full Time

Pay:

Shift:

Work Type: On-Site

Location

Address:

City: Charleston

State: WV

ZIP Code:

Job Responsibilities

Supervises and coordinates activities related to patient care activities within the ambulatory office.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
Provides coaching and counseling to staff based upon performance management principles.
Identifies ongoing continuing education needs of employees.
Keeps staff informed of processes, policies, and other changes through continuous communication.
Gathers statistics, completes reports, and performs other duties as scheduled or requested.
Communicates the status of daily operations to Manager or Director and communicates problems hindering workflow to Manager or Director in a timely manner.
Handles patient/family or staff complaints, investigates complaints, and makes recommendations on appropriate resolution.
Efficiently and assertively coordinates the resolution of problems with other departments as monitored by Manager or Director.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.
Maintains functional knowledge of operational areas and is able to step into staffing as needed.
Ensures that patient satisfaction is being met and reports any issues to Manager or Director.
Assists with the annual budget process.

Required Skills

Core Skills

Supervisory skills
Ability to provide patient care
Performance management
Knowledge of administrative policies and procedures
Coaching and counseling

Preferred Skills

Experience in healthcare management or supervisory position

Requirements

Experience: Three (3) years of health care experience.

Education: Associates of Science in Nursing Degree (ASN) or Diploma, or Bachelor of Science in Nursing (BSN) or currently enrolled in a BSN program and completed within 5 years of hire.

License & Certification:

Current West Virginia licensure as a Registered Professional Nurse
Certification in Basic Life Support within 30 days of hire date

Schedule:

Not specified

COVID-19 Requirements: Not Specified

Benefits

Not specified

Supplemental Pay

Not specified

Special Notes

Equal Opportunity Employer: WVUHS complies with all applicable federal, state, and local fair employment practices laws and strictly prohibits discrimination.